Support
We're here to help.
Email us
support@tabvalley.com — we usually answer within one business day. Include the email on your Tab account and, for a booking, the vendor's name and the event date.
Questions about a specific booking? You can also message the vendor or client directly from the booking in the app.
Booking
How does booking work?
Pick a vendor and a date, choose what you want, and send a request. The vendor has 72 hours to accept or decline. If they don't answer, the request expires on its own and nothing is charged.
When am I charged?
When you send a request, your card is only checked — a temporary hold that's released once the vendor answers. If the vendor accepts, your deposit is charged when free cancellation ends, never before. The balance is charged on the morning of your event. The total you see before you send is the total you pay.
How do I cancel?
Open the booking in the app and tap Cancel. If you cancel before the free-cancellation date shown on your booking, you pay nothing. After that, the deposit has already been charged and isn't refunded. Some food and floral vendors also buy supplies ahead — if one did, you agreed to cover up to an amount shown before you sent the request, charged only against a receipt.
What if the vendor cancels?
You get back everything you paid, and the app shows you other vendors free that day.
My card didn't go through
Open the booking and tap Update card. We'll try again right away. If it isn't fixed by the time the payment is due, the vendor can give you more time or cancel the booking.
Your account
I forgot my password
On the sign-in screen, tap Forgot password. We'll email you a code.
How do I delete my account?
In the app: Settings → Security → Delete account. You'll confirm with a code sent to your email. If you have a booking still open, finish or cancel it first.
I lost access to my authenticator app
Email us from the address on your account and we'll help you get back in.
Tab for Business
How do I list my business?
In the app, go to Settings → Add a vendor profile, then complete your listing. To go live you also need payouts set up with Stripe and a Tab for Business plan.
What does it cost?
Your first month is free, then $29.99/month, billed through your Apple account. Card processing on each booking (about 2.9% + 30¢) is taken from your payout; clients never pay extra.
How do I cancel my plan?
In the app: Your plan → Manage or cancel. Or on your iPhone: Settings → your name → Subscriptions → Tab. Cancel at least 24 hours before your renewal date and you won't be charged again. Your listing stays up until the paid period ends.
When do I get paid?
Deposits are sent when the client's free cancellation ends, and balances on the morning of the event. Stripe sends the money to your bank on its regular schedule. You can see payouts and change your bank account under Your listing → Payouts and tax info.